CASE MANAGER- FAMILY HOUSING PROGRAM
WEEKDAYS: 8:00AM – 4:30PM
Inspirica is one of the largest organizations serving the homeless in Connecticut. We provide emergency shelter, transitional housing, permanent housing and affordable housing to approximately 800 adults and children in lower Fairfield County each year. We further provide critical support services such as children’s services, vocational training, workforce education, job placement, job/housing retention services, and counseling as well as access to health care, substance abuse treatment, mental health care etc. In addition to being homeless, the people we serve typically suffer from mental illness, substance abuse and/or HIV/AIDS. Many also have severe cognitive impairments, a history of incarceration, little or no work history, and little education. All of our participants live at or below the poverty level.
Our mission is to break the cycle of homelessness by helping people achieve – and maintain – permanent housing and stability in their lives.
Our principles are to be a results oriented, cost-effective organization with a caring professional staff and dedicated volunteers who believe in individual human potential, personal accountability and mutual respect.
Family Housing Program Overview
The Family Housing Program is the flagship program of Inspirica. It is comprised of two components. The first is a 63-bed transitional housing program in which individuals can stay up to 24 months. The second is a 21-bed emergency shelter for homeless families. The facility is the only shelter in the area keeping entire families. Participants live in dormitory-style rooms sharing common areas (bathrooms, TV/computer rooms, kitchen etc).
The goal of FHP is to successfully transition families to employment and permanent housing in the community and to help them sustain this employment/housing indefinitely.
The Case Manager reports to the Director of the Family Housing Programs. Within the framework of certain policies and objectives established for all Inspirica residential programs, and under the direction of the Director, the Case Manager is responsible for maintaining his/her own case load and supporting the Director in managing all aspects of the Family Housing Program. This includes setting the tone for the program, enforcing program rules and policies, monitoring participant progress, ensuring the physical property is maintained in safe and clean condition, and serving as back up for the Director as needed.
Specific Job Duties
1. The Case Manager will generally work from 8 am to 4:30 pm Monday through Friday but may be required to deviate from those hours to:
- Address emergencies (client crises, physical damage etc.) in the Program that cannot be handled remotely
- Respond to serious weather incidents. The Case Manager must report to work even in bad weather. In the event of serious storms where it is anticipated that staff may not be able to come to work, Case Managers may be asked to stay overnight to provide coverage.
2. The Case Manager must be familiar with all external program requirements including those established by law, regulation or our contracts with funding agencies.
3. The Case Manager will have a personal case load of up to 15 families and is responsible for all case management responsibilities for these participants. This includes conducting client intakes, updating HMIS, ensuring program agreements are completed, preparing case plans and updating them quarterly, meeting with his/her assigned participants at least once a week, preparing progress notes weekly, log books daily, updating release of information consents every 6 months etc.). The Case Manager is responsible for:
- Assisting clients in identifying goals and developing a service plan with client input
- Collecting, organizing and interpreting relevant client information on an ongoing basis
- Regularly and effectively following up with clients to ensure progress on service plans is being made
- Coordinating services with other Inspirica programs, including the education, employment, housing coordination and retention programs.
- Maintaining good working knowledge of, and relationships with, other service providers and identifying and referring clients to appropriate resources to enhance their self-sufficiency and well being
- Negotiating, mediating and advocating for his/her clients
- Coordinating participant house meetings that focus on social skills, motivation and related needs.
- Driving clients to appointments and classes and must have a valid driver’s license and a good driving record.
4. The Case Manager is responsible for ensuring the FHP suites have the necessary supplies, and are safe, clean and well maintained. This will include regular inspections of the office and residential spaces, maintaining supplies in inventory and distributing supplies to participants/staff as needed.
5. The Case Manager is responsible for the timely collection of program fees from the FHP participants assigned to him/her. This includes meeting with participants on a regular basis to review any changes in participant income that might affect the amount of their program fees and making sure that the new changes are reflected with a new rent calculation sheet in the files and that changes are communicated to participants
6. The Case Manager is responsible for managing crises that arise while s/he is on shift including:
- Completing incident reports within 24 hours
- Reporting to Director/Chief Program Officer – Residential Services by phone any911, safety, health or hazard incidents
Candidates should have: a BA degree, and at least three years of experience working in social services (ideally at some point with the homeless population), excellent organizational skills and attention to detail. Candidates must be creative, energetic and comfortable working in a fast-paced environment. Strong oral and written communication skills are required. Excellent interpersonal and conflict resolution skills is a must. Candidates must be able to work well both independently and as a member of a team and be capable of meeting specific goals and deadlines.
Proficiency in Microsoft Office required. Must have a valid driver's license with a good driving record and must be able to come to work even in bad weather. Fluency in Spanish, Russian, or Haitian Creole is a plus.
Candidates should submit resume, cover letter, and writing sample,
in WORD FORMAT, by e-mail to
Inspirica is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, race, religion, national origin, gender, marital status, veteran status, the presence of a non-job related handicap, or any other legally protected status.