Case Manager - Family Housing Program

Position: Case Manager | Family Housing Program

Reports to: Deputy Chief Program Officer – Residential Services

Schedule: 40 hours | Monday-Friday 8:00AM to 4:30PM

Classification: Non-Exempt

Inspirica’s mission is to break the cycle of homelessness by helping people achieve – and maintain – permanent housing and stability in their lives.  We are one the largest providers of services to the homeless in Connecticut.  Each night, we house 350 people (1,050+ per year, including 250 children). Our residential facilities include emergency shelters, transitional housing, permanent supportive housing, and deeply affordable housing.  We serve individuals across the spectrum of the homeless, including single men, single women, families, people with mental illness, and people living with HIV/AIDS.

Inspirica is one of only a few organizations nationally that is able to address both the physical component of homelessness (residential services) and its underlying root causes (support services) on a single, powerful, end-to-end platform. In addition to housing, we provide vocational training, workforce education, job placement, housing placement, job & housing retention support, children's services, early childhood & parenting services, case management etc. We further collaborate with a vast array of external partners to provide medical/dental care, mental health care, substance abuse treatment etc.

We are a results-oriented organization with a caring professional staff and dedicated volunteers who believe in individual human potential, personal accountability and mutual respect.

Family Housing Program Overview

The Family Housing Program (“FHP”) is the flagship program of Inspirica.  It is comprised of two components. The first is a 63-bed transitional housing program in which individuals can stay up to 24 months. The second is a 42-bed emergency shelter for homeless families.  The facility is the only shelter in the area keeping entire families.  Participants live in dormitory-style rooms sharing common areas (bathrooms, TV/computer rooms, kitchen etc).

The goal of FHP is to successfully transition families to employment and permanent housing within the community.

Position Overview

The Case Manager is responsible for maintaining his/her own case load and supporting the Deputy CPO in managing all aspects of the Family Housing Program.  This includes setting the tone for the program, enforcing program policies and guidelines, monitoring participant progress, ensuring the physical property is maintained in safe and clean condition, and serving as back up for the Deputy CPO as needed.

General Job Duties

The Case Manager will generally work from 8:00 AM to 4:30 PM Monday through Friday but may be required to deviate from those hours to: Address emergencies (client crises, physical damage etc.) in the Program that cannot be handled remotely.  We are a 24/7 operational facility, therefore, the Case Manager must report to work even in inclement weather.  In the event of serious storms where it is anticipated that staff may not be able to report to work, Case Managers may be asked to stay overnight to provide coverage. 

The Case Manager must be familiar with all external program requirements including those established by law, regulation or our contracts with funding agencies. 

The Case Manager is responsible for ensuring the FHP suites have the necessary supplies, and are safe, clean and well-maintained.  This will include regular inspections of the office and residential spaces, maintaining supplies in inventory and distributing supplies to participants/staff as needed.

Client-Focused Job Duties

The Case Manager will have a personal case load of up to 15 families and is responsible for all case management responsibilities, including: conducting client intakes, updating HMIS, ensuring program agreements are completed, preparing case plans and updating them quarterly, meeting with his/her assigned participants at least once a week, preparing progress notes weekly, log books daily, updating release of information consents every 3 months and other adhoc tasks.  The Case Manager is also responsible for:

  • Goal Development: Assist clients with the identification of goals and development of suitable service plans.

  • Reporting: Gather, organize and interpret relevant client information regularly.

  • Service Plan Follow Up: Regular following up with clients to ensure progress on service plans.

  • Internal Partnering & Coordination: Link clients to relevant Inspirica programs, including the education, employment, housing coordination and retention programs.

  • External Partnering & Coordination: Partner with external resources relevant to clients’ needs in order to enhance self-sufficiency and well-being.

  • Client Navigation: Provide reinforcement support for clients with navigating external resources through negotiations, mediation, and advocating for the client through unclear and difficult situations.

  • Life Skill Development: Coordinate on-going house meetings that focus on skill building development related to social skills, motivation and other development related needs.

  • Program Fees Audits & Collection: timely collection of program fees from the FHP participants assigned to him/her.  This includes regular meetings with clients to review changes in income that may determine fee increases/decreases, ensuring income changes are reflected with a new rent calculation sheet within client files and that changes are communicated to clients.

  • Client Transport: Occasional transport of clients to off-site appointments within a 50 mile radius.

Crisis Management Job Duties

The Case Manager is responsible for managing crises that arise while s/he is on shift including:

  • The completion of incident reports within 24 hours.

  • Reporting to Deputy CPO by phone any 911, safety, health or hazard incidents.


Education Requirements

Bachelor’s degree in Social Work or Psychology (Master’s preferred)


Skills and Experience Required

  • At least three years of experience working in social services (ideally with the homeless, mental health and/or substance abuse populations)

  • Sound judgment and ability to problem-solve

  • Excellent organizational skills and attention to detail

  • Ability to meet specific goals and deadlines

  • Excellent interpersonal and conflict resolution skills

  • Strong oral and written communication skills

  • Ability to work well both independently and as a member of a team

  • Proficiency in Microsoft Office

  • Valid driver's license with a good driving record

  • Ability to report to work, even in bad weather

  • Experience with HMIS & DDaP a plus

  • Fluency in Spanish, Russian, or Haitian Creole is a plus

Candidates should submit resume, cover letter, and writing sample in WORD FORMAT, by e-mail with “Case Manager – Family” in the subject line to:

Inspirica is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, disability, race, religion, national origin, gender identity or expression, sexual orientation, marital status, veteran status, the presence of a non-job related handicap, or any other legally protected status.