Case Manger - Family Housing Program

Weekdays 8:00am to 4:30pm

Inspirica’s mission is to break the cycle of homelessness by helping people achieve – and maintain – permanent housing and stability in their lives.  We are one the largest providers of services to the homeless in Connecticut.  Each night, we house 350 people (1,050+ per year, including 250 children). Our residential facilities include emergency shelters, transitional housing, permanent supportive housing, and deeply affordable housing.  We serve individuals across the spectrum of the homeless, including single men, single women, families, people with mental illness, and people living with HIV/AIDS.

Inspirica is one of only a few organizations nationally that is able to address both the physical component of homelessness (residential services) and its underlying root causes (support services) on a single, powerful, end-to-end platform. In addition to housing, we provide vocational training, workforce education, job placement, housing placement, job & housing retention support, children's services, early childhood & parenting services, case management etc. We further collaborate with a vast array of external partners to provide medical/dental care, mental health care, substance abuse treatment etc.

We are a results-oriented organization with a caring professional staff and dedicated volunteers who believe in individual human potential, personal accountability and mutual respect.

Family Housing Program Overview

The Family Housing Program (“FHP”) is the flagship program of Inspirica.  It is comprised of two components. The first is a 63-bed transitional housing program in which individuals can stay up to 24 months. The second is a 42-bed emergency shelter for homeless families.  The facility is the only shelter in the area keeping entire families.  Participants live in dormitory-style rooms sharing common areas (bathrooms, TV/computer rooms, kitchen etc).

The goal of FHP is to successfully transition families to employment and permanent housing in the community and to help them sustain this employment/housing indefinitely. 

Position Overview

The Case Manager reports to the Deputy Chief Program Officer – Residential Services (“Deputy CPO”).  Within the framework of certain policies and objectives established for all Inspirica residential programs, and under the direction of the Deputy CPO, the Case Manager is responsible for maintaining his/her own case load and supporting the Deputy CPO in managing all aspects of the Family Housing Program.  This includes setting the tone for the program, enforcing program policies and guidelines, monitoring participant progress, ensuring the physical property is maintained in safe and clean condition, and serving as back up for the Deputy CPO as needed.

Specific Job Duties

1. The Case Manager will generally work from 8 am to 4:30 pm Monday through Friday but may be required to deviate from those hours to:

  • Address emergencies (client crises, physical damage etc.) in the Program that cannot be handled remotely
  • Respond to serious weather incidents.  The Case Manager must report to work even in bad weather.  In the event of serious storms where it is anticipated that staff may not be able to come to work, Case Managers may be asked to stay overnight to provide coverage.

2. The Case Manager must be familiar with all external program requirements including those established by law, regulation or our contracts with funding agencies.

3. The Case Manager will have a personal case load of up to 15 families and is responsible for all case management responsibilities for these participants. This includes conducting client intakes, updating HMIS, ensuring program agreements are completed, preparing case plans and updating them quarterly, meeting with his/her assigned participants at least once a week, preparing progress notes weekly, log books daily, updating release of information consents every 6 months etc.  The Case Manager is responsible for:

  • Assisting clients in identifying goals and developing a service plan with client input
  • Collecting, organizing and interpreting relevant client information on an ongoing basis
  • Regularly and effectively following up with clients to ensure progress on service plans is being made
  • Coordinating services with other Inspirica programs, including the education, employment, housing coordination and retention programs  
  • Maintaining a good working knowledge of, and relationships with, other service providers and identifying and referring clients to appropriate resources to enhance their self-sufficiency and well being
  • Negotiating, mediating and advocating for his/her clients
  • Coordinating participant house meetings that focus on social skills, motivation and related needs
  • Driving clients to appointments and classes

4. The Case Manager is responsible for ensuring the FHP suites have the necessary supplies, and are safe, clean and well-maintained.  This will include regular inspections of the office and residential spaces, maintaining supplies in inventory and distributing supplies to participants/staff as needed.

5. The Case Manager is responsible for the timely collection of program fees from the FHP participants assigned to him/her.  This includes meeting with participants on a regular basis to review any changes in participant income that might affect the amount of their program fees and making sure that the new changes are reflected with a new rent calculation sheet in the files and that changes are communicated to participants

6. The Case Manager is responsible for managing crises that arise while s/he is on shift including:

  • Completing incident reports within 24 hours
  • Reporting to Deputy CPO by phone any  911, safety, health or hazard incidents


Candidates should possess the following qualifications:

  • Bachelor’s degree
  • At least three years of experience working in social services (ideally with the homeless population)
  • Excellent organizational skills and attention to detail
  • Ability to meet specific goals an deadlines
  • Excellent interpersonal and conflict resolution skills
  • Strong oral and written communication skills
  • Ability to work well both independently and as a member of a team
  • Proficiency in Microsoft Office
  • Valid driver's license with a good driving record
  • Ability to come to work even in bad weather
  • Fluency in Spanish, Russian, or Haitian Creole is a plus

Candidates should submit resume, cover letter, and writing sample in WORD FORMAT, by e-mail with “Case Manager – Family” in the subject line to:

IInspirica is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, disability, race, religion, national origin, gender identity or expression, sexual orientation, marital status, veteran status, the presence of a non-job related handicap, or any other legally protected status.