Position: Receptionist (72 Franklin)

Posting Date: 9/12/2019

Classification: Non-Exempt

Schedule: 11:30pm – 5am Friday – Sunday


About Inspirica

Inspirica’s mission is to break the cycle of homelessness by helping people achieve – and maintain – permanent housing and stability in their lives.  We are one of the largest providers of services to the homeless in Connecticut.  Each night, we house 350 people. We serve more than 1,050 people per year, including 250 children. Our residential facilities include emergency shelters, transitional housing, permanent supportive housing, and deeply affordable housing.  We serve individuals across the spectrum of the homeless, including single men, single women, families, people with mental illness, and people living with HIV/AIDS.

Inspirica is one of only a few organizations nationally that is able to address both the physical component of homelessness (residential services) and its underlying root causes (support services) on a single, powerful, end-to-end platform. In addition to housing, we provide vocational training, workforce education, job placement, housing placement, job & housing retention support, children's services, early childhood & parenting services, case management, etc. We further collaborate with a vast array of external partners to provide medical/dental care, mental health care, substance abuse treatment, etc.

We are a results-oriented organization with a caring professional staff and dedicated volunteers who believe in individual human potential, personal accountability and mutual respect.

Position Overview

The role of the Front Desk Attendant - is to be on site in our 72 Franklin residence in order to assist residents, enforce the rules of the building, and assist the Director of Property Management in his/her efforts to ensure the property complies with all legal requirements and is maintained adequately.

Primary Responsibilities

The Front Desk Attendant will report to the Director of Property Management at Inspirica. Duties include, but are not limited to:

  • Monitoring building access, including signing-in visitors and providing access to residents and tenants.

  • Answering the property telephone and directing calls.

  • Being knowledgeable of Inspirica programs and properties, including appropriate contacts. (candidate will be trained)

  • Being familiar with and enforcing all Inspirica policies and the policies of the building. (candidate will be trained)

  • Preparing incident reports for incidents in the building lobby.

  • Responding to fire alarms and other emergencies.

  • Monitoring security cameras for the facility.


Required Knowledge, Skills and Experience

  • Courteous and professional individual with the ability to deal with families, children and individuals from all walks of life.

  • Respectful of boundaries with the residents. While we encourage staff to be personable and welcoming with residents, they should remember that they are there to enforce the building rules and are required to keep a professional distance to avoid conflicts or favoritism towards certain residents.

  • Problem-solver who pays attention to detail; enjoys multi-tasking.

  • Ability to learn the phone and intercom system.

  • Basic computer skills: Microsoft Word and Outlook

  • Staff members are expected to work in inclement weather.


Candidates should email resume and cover letter (in Word format) with “Receptionist (72 Franklin)” in the subject line to: search@InspiricaCT.org


Inspirica is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, disability, race, religion, national origin, gender identity or expression, sexual orientation, marital status, veteran status, the presence of a non-job related handicap, or any other legally protected status.