(FULL TIME:  40 hours per week)

Schedule to be determined jointly with candidate

Inspirica's mission is to break the cycle of homelessness by helping people achieve – and maintain – permanent housing and stability in their lives.  We are one the largest providers of services to the homeless in Connecticut.  Each night, we house 350 people (850+ per year, including 250 children). Our residential facilities include emergency shelters, transitional housing, permanent supportive housing, and deeply affordable housing.  We serve individuals across the spectrum of the homeless, including single men, single women, families, people with mental illness, and people living with HIV/AIDS.

Inspirica is one of only a few organizations nationally that is able to address both the physical component of homelessness (residential services) and its underlying root causes (support services) on a single, powerful, end-to-end platform. In addition to housing, we provide vocational training, workforce education, job placement, housing placement, job & housing retention support, children's services, early childhood & parenting services, case management etc. We further collaborate with a vast array of external partners to provide medical/dental care, mental health care, substance abuse treatment etc.

We are a results oriented organization with a caring professional staff and dedicated volunteers who believe in individual human potential, personal accountability and mutual respect.

Position Overview:

The Program Director of Coordinated Entry, Exit and Housing is a member of the management team and is responsible for three major functions: 

1)     Fairfield County Coordinated Access Network (CAN) - Managing the process by which we enter new individuals into our shelters, get diverted away from shelter, and implementation of regional efforts associated with CAN.

2)     Internal vulnerability assessments and SOAR specialist- administering the Vulnerability Index-Service Prioritization Decision Assistance Tool for each individual and family that is in our shelters for 2 or more weeks. Helping appropriate individuals in our programs apply for SSI-SSDI.

3)     Stamford Housing First Team- Managing the Stamford By-Name List of currently homeless individuals and maintaining the list prioritized by vulnerability. Leading the housing matching meeting, reviewing files before submission to housing matches, and confirming case management.

Reporting directly to the Chief Officer of Program Effectiveness and Performance Measurement, the duties of the Program Director of Coordinated Entry, Exit and Housing include, but are not limited to:


  • The Program Director of Coordinated Entry, Exit and Housing will be responsible for meeting with all clients referred through the Fairfield County CAN, conducting diversion screening and CAN Assessments.
  • Determine if the client should be placed on the shelter waitlist, or may be diverted from entry into the homeless shelter system. 
  • Serve as agency point of contact for all clients on the regional shelter waitlist awaiting entry into emergency shelter or transitional housing programs, including working with Fairfield CAN and Stamford Housing First team.
  • Provide basic case management services and access to alternatives to shelter for all individuals that are being diverted from shelter, facilitating the retention of their housing.
  • Provide referrals to necessary services for the client including: Inspirica Jumpstart Career Program and other external resources (medical, mental health, substance abuse treatment, etc.).
  • Work with clients to collect birth certificates, social security cards, photo ID’s, income certification, homelessness verification, disability verification (all when applicable and appropriate). 
  • For those who are accepted into an Inspirica program, the Program Director of Coordinated Entry, Exit and Housing will provide a preliminary review of program requirements, work with program staff to coordinate intake of the client and completion of Inspirica’s move-in protocols.
  • Once the client has been in shelter for at least two weeks the Program Director of Coordinated Entry, Exit and Housing will conduct a VISPDAT and confirm the client has been placed on the By-Name List in the community of their choosing- Stamford, Norwalk, or Bridgeport.
  • Screen clients to see if they are appropriate to enter the SOAR process for submission and processing of SSI-SSDI applications.
  • Lead the Stamford Housing First meeting with community providers and landlords committed to ending homelessness in our community.
  • Maintain and update the Stamford By-Name List for individuals and work with collaborating agencies that mange the other community lists and the family list.
  • Review all client files submitted to the Stamford Housing First Team and match the most vulnerable client to the next housing opportunity.
  • Fostering community partnership to provide more housing opportunities and creative collaboration to strategically match clients to housing opportunities.  
  • Maintain organized files and document all activities in a timely manner (including personal client notes and HMIS data entry). 
  • Participate in all necessary trainings including (but not limited to) HMIS, CAN, VI-SPDAT, SOAR, etc.
  • Communicate regularly with Inspirica program directors to facilitate client entry into programs. 
  • Actively participate in local and regional groups and committees as appropriate to coordinate efforts. 

Candidates should have: a BA degree, and at least three years of experience working in social services (specifically, the homeless population), excellent organizational skills and attention to detail. Candidates must be creative, energetic and comfortable working in a fast-paced environment. Strong oral communication, written communication, and motivational interviewing skills are required. Excellent interpersonal and conflict resolution skills are a must. Candidates must be able to work well both independently and as a member of a team and be capable of meeting specific goals and deadlines.

Proficiency in Microsoft Office 2013 required. Experience with HMIS is a plus. Must have a valid driver's license with a good driving record and must be able to come to work, even in bad weather. Fluency in Spanish, Russian, or Haitian Creole is a plus. 

Candidates should submit resume, cover letter, and writing sample, in WORD FORMAT,

by e-mail with “Navigator” in the subject line to .


Inspirica is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, disability, race, religion, national origin, gender identity or expression, sexual orientation, marital status, veteran status, the presence of a non-job related handicap, or any other legally protected status.